Six Months Into 2023 - How Are You Responding to Your Practice Results?

As we move into the third quarter of the year, your results are a strong indicator of your end results and provide you with a clear choice.

If you are achieving your goals, recognize your staff’s efforts and share specific examples of success. Celebrate and appreciate your staff’s support of you and your patients.

If your results aren’t aligned with expectations, you have to determine what lens you will view your results through.

Lens (A) shows that your results aren’t in line with your goals, but you don’t feel that they are far enough off to make any adjustments. With this, you may decide to continue as you are and take your chances on your full-year results.

The Lens (B) view reflects that results are below your goals and your revenue cycle advisors are sending you warning shots that failure is on the horizon.

Whether it’s due to complacency or fear, it’s evident that the lens (B) leaders were actually lens (A) leaders in the recent past. They became a lens (B) leader when

they failed to take action when their results were missing their goals.

Failure could be seen in their annual and quarterly results throughout 2022 and in the first quarter of 2023. Bad results were blamed on external factors including the economy or the overall healthcare environment. These leaders never paused to look within their own practice.

As a physician, you are trained to consistently identify opportunities to improve patient care. From clinical processes to surgical techniques, your efforts are focused on improving outcomes. A similar mindset can be utilized in your practice when you are intentional about creating an environment of innovation.

Creating an environment of innovation requires developing a culture that provides your staff with a safe place to make mistakes. How do you do this?

1. Stay calm when your staff makes mistakes.

2. Admit your own mistakes.

3. Keep your staff focused on what they learn from their mistakes and not the mistake itself.

4. Develop a consistent communication routine that discusses mistakes and celebrates the learnings that occur as a result.

Once this environment is solidified, your staff will drive innovation and identify opportunities in your practice to improve results. From optimizing the patient schedule to managing patient calls, your team will find opportunities to improve.

If you are ready to "see" and act on your results and would like support, please contact me at smays@impactpracticeconsultants.com.